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On this page, we have conveniently compiled the most frequently asked questions about our webshop and their answers for you.
Can't find the answer to your question here?
Please feel free to contact us. Kevin will help you as soon as possible.
Ordering is simple. Add the products you need to your shopping cart, go to checkout, enter your details, and complete your payment. Once your order has been placed, you will receive an email confirmation from us.
Yes, we are here especially for you, colleague. As a company, you can order directly through our webshop. During checkout, simply fill in your company details.
Absolutely. Our products are suitable for both professionals and private individuals. Anyone can easily order via our webshop.
For shipping, we ask that you always order through the webshop. This ensures we have all the correct information immediately and can process your order as quickly as possible. Are you picking up your order yourself? Then you can also order by phone or email.
Would you like to order a larger quantity of products at once? We would be happy to discuss the possibilities. Feel free to contact us by e-mail, telephone, or WhatsApp to request a quote.
During checkout, you can choose from the available online payment methods in our webshop (see bottom of this page). As soon as your payment has been successfully completed, we will start processing your order.
Yes, absolutely. You pay in our webshop via a secure payment environment, so that your data is processed safely and correctly.
Do you want to receive a VAT invoice? No problem. After placing your order, send us an email with your VAT number, and we will send you the invoice as soon as possible.
Orders to Belgium and the Netherlands are usually delivered within 1 to 3 business days. For deliveries to the rest of Europe, you can expect a delivery time of 5 to 7 business days.
Shipping costs vary by country. During checkout, you will automatically see which shipping costs apply to your order.
We currently ship to:
Is your country not listed? Please feel free to contact us. We'd be happy to see what's possible.
Yes. As soon as your order has been shipped, you will receive a track & trace code with which you can easily track your package.
Have you not received your order within the expected delivery time? Please contact us. We will find out where your package is and help you as soon as possible.
Yes, you can. If agreed upon, you can pick up your order yourself at this address: Bergbosstraat 159, Merelbeke-Melle. This way you save on shipping costs and receive your order quickly.
Collection is by appointment only. Please contact us in advance to arrange a suitable time.
Noticed an error in your order? Please contact us as soon as possible. If your order has not yet been processed, we will be happy to see what adjustments can still be made.
Would you like to add more products? Just place a new order. If your first order has not yet been shipped, we will combine both orders into one package.
As long as your order has not yet been shipped, you can still cancel it. Please contact us as soon as possible to do so. The sooner you notify us, the greater the chance that we can still cancel your order.
Did your order arrive damaged? Please contact us as soon as possible. We will review the situation together and arrange a suitable solution. If necessary, we will reimburse you for the damage and any shipping costs.
Did you receive the wrong product? Please contact us. We will resolve this as soon as possible and ensure that you receive the correct products.
No, creating an account is not mandatory. You can also place an order as a guest.
Do you order regularly? Then an account is convenient. You won't have to re-enter your details every time and you'll stay informed about new products and promotions via our newsletter.
Log in to your account to easily update your details (name, email, delivery address, etc.). If you are unable to do this or need assistance, please feel free to contact us. We'll be happy to help you.
No problem. Click 'Forgot password?' on the login page and follow the steps to set a new password.
